Shipping policy
Torque Wolf™ — Power in Your Hands
1. Delivery Timeframe All orders are processed within 1–2 business days. Once dispatched, delivery takes 8 to 11 business days via our courier partner. Please note that business days exclude weekends and South African public holidays.
2. Courier Partner Torque Wolf ships all orders using Aramex Store-to-Door, a reliable door-to-door delivery service available across South Africa. Once your order is dispatched, you will receive a tracking number to monitor your delivery.
3. Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
4. Delivery Delays While we make every effort to ensure timely delivery, Torque Wolf is not liable for delays caused by:
- Courier or logistics disruptions
- Adverse weather conditions
- Incorrect or incomplete delivery addresses provided by the customer
- Circumstances beyond our reasonable control (force majeure)
If your order is significantly delayed, please contact us at [your email address] and we will assist you in following up with Aramex.
5. Tracking Your Order A tracking number will be emailed to you once your order has been dispatched. You can track your parcel directly on the Aramex website at www.aramex.com.
6. Failed Deliveries If a delivery attempt is unsuccessful due to the customer not being available, Aramex will make a follow-up attempt or hold the parcel at a collection point. Torque Wolf is not responsible for parcels returned due to failed delivery attempts.
7. Damaged or Lost Parcels If your order arrives damaged or is confirmed lost by Aramex, please contact us within 7 days of the expected delivery date at [your email address] with your order number and photos where applicable. We will work with Aramex to resolve the issue.
8. Consumer Rights This policy does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA). In cases of lost or damaged goods, your statutory rights remain protected.